Official Privacy Policy

Privacy Policy Shell77 – Your Personal Data Protection

Shell77 takes member privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with the highest standards of digital security.

Updated: 1 January 2026  ·  Malaysia PDPA 2010
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shell77 Privacy Commitment
256-bit SSL encryption for all data
Full compliance with Malaysia PDPA 2010
Data is not sold to third parties
Your right to access and delete your data
Data stored on licensed secure servers

Six Core Principles shell77 Data Protection

Privacy is more than a policy on paper — it is how we operate every day in managing shell77 member data.

Banking-Grade Encryption

All data transmitted between your device and shell77 servers is protected with 256-bit SSL/TLS encryption — the same technology used by Malaysia's leading banks.

Minimum Data Collection

Shell77 only collects data that is strictly necessary to provide our services. We do not request irrelevant or excessive information from our members.

No Data Selling

Shell77 members' personal data is never sold, rented, or shared with third-party advertisers or data brokers. Your information belongs entirely to you.

Full Member Control

You have the right to access, correct, or request deletion of your personal data at any time through the account settings page or by contacting our support team.

Secure Data Storage

All shell77 personal data is stored in licensed data centers with multiple layers of physical and digital protection — including biometric access controls and 24/7 monitoring.

Malaysia PDPA Compliance

Shell77's privacy policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — giving you robust legal protection.


01

Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by shell77 ("we", "Platform") to explain our personal data handling practices to all users of the shell77.vu website and related mobile applications ("you", "member"). This document is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.

This Policy applies to all personal data we collect from you when you register, use, or interact with the shell77 platform — whether through the website, Android app, iOS app, or any of our other service channels.

By registering or continuing to use the shell77 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. Please review this policy from time to time as it may be updated.

Shell77 acts as Data Controller for the personal information you provide to us. This means we are fully accountable for how your data is processed and protected.

02

Personal Data We Collect

Shell77 collects your personal data through several methods — directly from you during registration and use, automatically through tracking technologies, and occasionally from trusted third-party sources for verification purposes.

Data You Provide Directly

Data Categories Example Information Primary Purpose
Identity Information Full name, date of birth, IC/passport number KYC & age verification
Contact Information Email address, phone number Communication & Account Security
Financial Information Bank account number, e-wallet details Deposits & Withdrawals
Verification Documents IC copy, utility bill, bank statement AML & KYC Compliance
Account Information Username, password (encrypted) Login & Security

Automatically Collected Data

When you use the shell77 platform, our systems automatically record certain technical data, including your IP address, browser type and version, device operating system, pages visited, session time and duration, as well as click and interaction data within the platform.

This technical data is used for security, troubleshooting, and platform improvement purposes — not to personally identify you without additional context.
03

How We Use Your Data

Shell77 uses your personal data only for legitimate and transparent purposes. We will not process your data for purposes unrelated to the provision of our services without first obtaining your consent.

  • Service Provision: Registering and managing your account, processing deposits and withdrawals, and enabling access to all shell77 games
  • Identity Verification (KYC): Verifying that you meet the 18+ age requirement and confirming your identity in accordance with AML legal obligations
  • Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and violations of the terms of use
  • Service Communications: Sending important account-related information, security notifications, and platform updates
  • Customer Support: Resolving enquiries, complaints, and technical issues you report
  • Legal Compliance: Meeting the legal and regulatory obligations applicable to shell77
  • Platform Improvement: Analysing usage patterns in aggregate to improve the user experience (in anonymised form)
Shell77 does not use your personal data to make automated decisions that materially and negatively affect your rights or interests without human involvement.
04

Data Sharing & Disclosure

Shell77 does not sell, rent, or trade your personal data to any party for commercial purposes. However, in certain limited situations, we may need to share your data with specific parties:

Third-Party Service Providers

We engage carefully selected third-party service providers to assist with platform operations — such as payment processors, encryption service providers, cloud service providers, and identity verification service providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out.

Legal Authorities

Shell77 may disclose personal data to the relevant authorities when required by law, court order, or direction from a legitimate authority — including in cases involving investigations into illegal activities such as money laundering or fraud.

In all permitted data-sharing instances, shell77 will disclose only the minimum necessary data and will notify you (to the extent permitted by law) when your data is disclosed to authorities.
05

Data Security Measures

Shell77 implements multiple layers of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure:

  • Data Encryption in Transit: All communications between your device and shell77 servers are encrypted using TLS 1.3 protocol with 256-bit encryption.
  • Data Encryption at Rest: Sensitive data such as financial information and verification documents is stored in encrypted form on our servers
  • Strict Access Controls: Access to shell77 members' personal data within internal systems is restricted to staff who genuinely require it and is fully logged
  • Two-Factor Authentication (2FA): Available to all member accounts as an additional layer of protection
  • Regular Security Audits: shell77 systems undergo regular penetration testing and security audits by independent experts.
  • 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any unusual activity
While shell77 maintains robust security measures, no system can guarantee 100% absolute security. You are also responsible for keeping your account login credentials safe. Do not share your password with anyone.
06

Cookies and Tracking Technologies

Shell77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functionality — such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting your use of the platform.
  • Preference Cookies: Saving your preferences such as language, theme, and display settings to ensure a more comfortable experience on your next visit.
  • Analytics Cookies: Helping us understand how members use the shell77 platform — in aggregated and anonymised form — for continuous improvement.
  • Security Cookies: Detecting suspicious login attempts and helping prevent fraud.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the shell77 platform. Use of the shell77 mobile app is also subject to equivalent tracking technologies.

07

Your Privacy Rights

As a shell77 member and data subject under Malaysia PDPA, you have several protected rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data, subject to legal obligations.

Right to Object

Object to the processing of your data for specific purposes such as marketing.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Restriction

Request a restriction on the processing of your data under certain circumstances.

To exercise any of the above rights, contact the shell77 privacy team by email at [email protected]. We will process your request within 30 business days. Some requests may require identity verification beforehand.
08

Data Retention Period

Shell77 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal obligations. Retention periods vary by data type:

  • Active Account Data: Retained for the duration of your active membership with shell77
  • Financial Transaction Records: Retained for at least 7 years in accordance with Malaysian financial legal requirements
  • KYC Documents: Retained for at least 5 years after the business relationship ends in accordance with AML requirements
  • Activity & Security Logs: Retained for 2 years for security and dispute resolution purposes
  • Support Communication Data: Retained for 2 years after the issue is resolved

Once the applicable retention period expires, your personal data will be securely deleted or fully anonymized so it can no longer be linked to you.

09

Changes to This Privacy Policy

Shell77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When significant changes are made:

  • We will publish the latest version on this page with a new "Updated" date
  • Registered members will be notified via in-platform notifications or email of any material changes
  • Minor changes that do not materially affect your rights take effect immediately

We encourage you to review this Privacy Policy page periodically. Your continued use of the shell77 platform after changes are published constitutes your acceptance of the updated policy.

10

Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights regarding this Privacy Policy or shell77's handling of your personal data, please contact us:

  • Privacy Email: [email protected] (subject line: "Data Privacy Inquiry")
  • Live Chat: Available 24/7 on the shell77 app and website
  • Response Time: We are committed to responding to all privacy enquiries within 5 business days

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you are dissatisfied with how we handle your personal data. Further information is available on the official website of the Malaysian Ministry of Communications and Digital.

We welcome all feedback and are committed to addressing every privacy concern seriously and transparently. Your privacy is our priority.

For more information on the terms of use for the shell77 platform, please refer to Terms and Conditions us. Responsible gaming guidelines are also available on the Responsible Gaming.

Your Data Is Safe with shell77

Register a shell77 account today with complete confidence — your personal data is protected with bank-grade encryption and we are fully committed to your privacy.

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SSL 256-bit · PDPA Compliant

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